FAQs

Privacy Policy FAQs

1. How is my personal information used by SMOOVIGO™?
   Your personal information, including your name, email, and shipping address, is used solely to process orders, provide customer support, and communicate relevant product updates and promotions. We are committed to protecting your data and use it responsibly.

2. Does SMOOVIGO™ share my information with third parties?
   We do not sell or share your information with third parties for marketing purposes. We only share necessary data with trusted partners for order fulfillment and logistics, and they are bound by confidentiality agreements.

3. How can I update or delete my information?
   To update or delete your information, contact us at smoovigo@support.com. We’ll assist with your request promptly while ensuring your data remains secure.

Shipping Policy FAQs

1. How long does shipping take?
   Our standard shipping time is 9-11 business days. While we aim to deliver as quickly as possible, please allow for this timeframe to ensure your order reaches you in perfect condition.

2. Can I track my order?
   Yes! Once your order is shipped, we’ll send you a tracking number via email. You can use this to monitor your shipment’s progress.

3. Do you offer international shipping?
   Yes, we ship to select countries internationally. Any applicable customs or import taxes are the responsibility of the customer upon delivery.

Return Policy FAQs

1. What is your return policy?
   We offer a 30-day satisfaction guarantee. If you’re not fully satisfied with your purchase, you can return it within 30 days of receiving it. Please ensure the product is in its original condition.

2. Who covers the return shipping cost?
   For standard returns, customers are responsible for return shipping costs. However, if the item is defective or damaged, we will cover the return shipping.

3. How do I initiate a return?
   To start a return, reach out to our customer service at smoovigo@support.com. We’ll provide instructions for returning the product safely and promptly process your request.

Terms of Service FAQs

1. Can I cancel my order after placing it?
   Orders can be canceled within 24 hours of placing them. Please contact us as soon as possible to process your cancellation.

2. Are there any warranties on SMOOVIGO™ products?
   Yes, we stand by the quality of our products. If you encounter any issues, please contact us. We’ll work with you to resolve any product concerns in line with our Terms.

3. Is my use of the website regulated by specific laws?
   Yes, by using our website, you agree to be bound by the laws governing your jurisdiction, as outlined in our Terms of Service. Please review the Terms to ensure a clear understanding.

General FAQs

1. What makes SMOOVIGO™ products unique?
   SMOOVIGO™ combines premium materials with innovative design to deliver products that maximize comfort and support. Our focus is on quality and customer satisfaction, making our products a top choice for relaxation and relief.

2. Can I buy SMOOVIGO™ products as a gift?
   Absolutely! Our products make fantastic gifts. If you need assistance with packaging or delivery instructions, reach out to us, and we’ll be happy to help.

3. Who do I contact for further questions?
   For any additional questions or concerns, feel free to email us at smoovigo@support.com or contact our customer support team.